US and International Carriers: Heavy Haul Replicas proudly partners with USPS and UPS to destinations in the US and Canada. Other global destinations are serviced with UPS only. During the checkout process, shipping rates will appear in the shopping cart. "Free Shipping" is via USPS or UPS, whichever is more economical. UPS Ground and Expedited Shipping rates are calculated using the actual weight and dimensions of the shipping box. Your Heavy Haul Replicas models are always double boxed to ensure safe delivery.
Deadlines: In most cases, in stock items will ship the same day if an order is received before 12:00 pm CST. Fire Replicas ships on weekdays.
Shipping estimates are available in the shopping cart. Simply add your desired item(s) to the cart and select the Estimate Shipping feature.
Tracking: You can track your order using the link provided in the shipping confirmation email. Normally, tracking will update after 6pm CST the day of shipment.
International customers: The shipping charges in your order cover the shipping to your door. However, your country may collect duties/taxes on your order during customs processing. When you receive your shipping confirmation and tracking number, please visit UPS.com, enter your tracking number, and click on the link to "pay duties". If you do not pay your duties online, you may be contacted by UPS or your local Customs office to process these fees. If you are in the following countries, you may be contacted by the carrier to submit any required duties/taxes online prior to delivery: Canada, Mexico, Puerto Rico, Austria, Belgium, Denmark, France, Germany, Great Britain, Italy, Netherlands, Poland, Spain, Sweden, Switzerland. If you are outside these countries, any required duties/taxes may be collected at the time of delivery.
In the case of shipping damage or a defective item, we offer a no-hassle return policy. Please contact us immediately if your mailing box shows evidence of damage as we will require photos in order to process a claim with the shipper. If your replica is missing a part or a part has fallen off during shipping, we may be able to provide a replacement part to remedy the problem. Any claims of damage or defect after 3 days of receipt of your package will not be honored, so please inspect your order upon receipt.
If during shipping, you have changed your mind and would like to send your model back for a refund, we can issue a full refund if the product is unopened and in perfect original condition. It is important to purchase full value insurance when you ship the model back to us. This way, if the model arrives to us damaged, you will have effective recourse with your shipper. Due to the collectible nature of the Heavy Haul Replicas product line, we are unable to sell opened items as new to another customer. Therefore, any requests for returns/refunds after 3 days of receipt, or any request to return an item that has been opened will not be honored.
In the event of a refund, you should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond with instructions for how to return items from your order.